Shipping policy
At R&J Luxury Scent, we're committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or U.S. holidays.
Once your order has been shipped, you'll receive a confirmation email with your tracking information.
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order ships, you'll receive an email containing your tracking number so you can monitor your shipment's progress.
If you haven't received your tracking information within 3 business days, please contact us at rjluxuryscent@gmail.com.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
R&J Luxury Scent is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at rjluxuryscent@gmail.com.
We'll work with the shipping carrier to investigate the issue and assist you in finding the best possible resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include your order number along with clear photos of:
- The product
- The shipping box
- The shipping label
We'll review your claim and, if approved, arrange a replacement or refund.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: rjluxuryscent@gmail.com